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Thank you for visiting
us @ continentaltours.com. We have developed a privacy policy to keep
you informed of what personally identifiable information ("PII") we may
collect from you, what this information will be used for, with whom such
information will be shared, and the security procedures we have
implemented to protect your privacy. PII includes information that can
be linked to a specific individual, such as name, address, phone number
or email address.
PERSONAL INFORMATION WE COLLECT AND HOW WE
COLLECT IT
To make travel
arrangements and provide other services to you, we will collect personal
information from you, including but not limited to:
- Your name, your
mailing address, your phone number, email address, and birthday.
- Travel
preferences and interests.
- Information
necessary to facilitate travel or other services, including travel
companion(s) names, emergency contacts, and any special requirements
you might have.
- Personal
information provided to customer-service representatives to research
and resolve issues or questions; and
- Payment
information, including but not limited to your credit card number,
card type, cardholder name, expiration date, and billing address
only if you wish to pay by using a credit card.
Continental Tours
also uses commonly employed internet technologies to collect additional
information about users. For example, Continental Tours uses "cookies"
to determine how users reach the Web site and to track general usage
patterns once a user is on the Web site. This information is collected
and analyzed in the aggregate in order to improve the function, content,
overall appearance, and capability of the Website. "Cookies" are small
pieces of information that are transferred by a website and stored by
your web browser on your computer's hard drive. Most web browsers
automatically accept cookies; however, you can always choose not to
accept a cookie by changing your computer preferences to refuse cookies
or to prompt you to accept each cookie, but doing so will limit the
range of features available to you on the Web site. Although Continental
Tours requires that your web browser accept cookies to access the Web
site, Continental Tours does not store any PII in them.
You may receive
emails from us about special promotions, surveys, contests, trip
information, or other travel opportunities with Continental Tours. To
assess the effectiveness of these emails, we may attach a web beacon
that provides confirmation when you open an email from
continentaltours.com. This only occurs if your computer supports such
technology.
Continental Tours
also collects certain technical information from your computer each time
you request a page during a visit to continentaltours.com. This
information is collected from your computer's web browser to enhance
your experience on our Web site and may include your IP address,
operating system, web browser software (e.g., Netscape Navigator or
Internet Explorer), screen resolution, and referrer website. In
addition, authorized Continental Tours personnel may update your profile
to accurately reflect any new profile information included in
communications received from you.
Continental Tours
does use third-party advertising across the Internet. This advertising
uses cookie and Web Beacon technology to measure and improve the
effectiveness of these efforts. To make this happen, the advertising may
use anonymous information about your visits to continentaltours.com and
other Web sites including: date and time of a banner shown, the cookie
and the first three octets of the IP address. No PII is collected and
any information that IS gathered is used for online marketing purposes
only.
HOW WE USE THE
INFORMATION WE COLLECT AND WITH WHOM IT IS SHARED
When you make travel
arrangements with Continental Tours and you provide information about
yourself, we use this information to complete your order (i.e., to
complete air, hotel, car, and other reservations), fulfil any customer
service requests, and provide promotional or trip related information
via email or direct mail. We do not share this information with outside
parties except to the extent necessary to complete your order and fulfil
your travel arrangements. Such other parties may include, but are not
limited to, appropriate airlines and other travel suppliers, credit card
merchant services, airline reservation systems, and other global
distribution systems.
In addition to processing, confirming and fulfilling the travel or other
services you request, Continental Tours may use certain data for
administrative and analytical purposes such as information systems
management, accounting, billing and audits. We may also use PII to
provide you other services, such as sending you an email notification
regarding the status of your travel plans or informing you about special
promotions, surveys, contests, trip information, or other travel
opportunities from Continental Tours.
Security of Your Personal
Information
The importance of security for all PII associated with our customers is
of utmost concern to us. However, no data transmission over the Internet
can be guaranteed to be 100% secure. As a result, while we will use
reasonable efforts to protect your personal information, we cannot
ensure or warrant the security of any information you transmit to us. In
order to protect the information stored in our systems, we have
implemented security measures, including data encryption technology and
firewalls.
Third-Party Links
The Web site may contain links to web sites operated and maintained by
third parties over whom we have no control. The information practices of
those Web sites are not covered by this privacy policy. Any information
you provide to third-party Web sites or that we provide in relation to
travel reservations you made will be governed under the terms of each
such Web site's privacy policy. Please note that when you click on one
of these links, you are entering another Web site, and we have no
responsibility or liability whatsoever for the content, actions, or
policies of such third-party Web sites. We encourage you to read the
privacy policies of all third-party Web sites that link to the Web site,
because such privacy policies may be materially different from this
privacy policy.
Other Information
You Should Know
This Privacy Policy was revised and posted on continentaltours.com on
January 20th, 2010. Continental Tours may, in its sole discretion,
revise this privacy policy at any time and all such revisions shall be
effective when posted, so be sure to check back periodically. Privacy
Policy changes will apply to the information collected from the date we
post the revised Privacy Policy, as well as to existing information held
by us.. We will notify you about significant changes in the way we treat
personal information by sending a notice to the primary email address
specified in your account and/or by placing a prominent notice on our
site. Use of the Website after such changes are posted, or as otherwise
set forth in our email to you on this subject, shall constitute
acceptance of such changes.
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