Privacy Policy

Thank you for visiting us @ continentaltours.com. We have developed a privacy policy to keep you informed of what personally identifiable information ("PII") we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. PII includes information that can be linked to a specific individual, such as name, address, phone number or email address.

PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

To make travel arrangements and provide other services to you, we will collect personal information from you, including but not limited to:

  • Your name, your mailing address, your phone number, email address, and birthday.
  • Travel preferences and interests.
  • Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, and any special requirements you might have.
  • Personal information provided to customer-service representatives to research and resolve issues or questions; and
  • Payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address only if you wish to pay by using a credit card.

Continental Tours also uses commonly employed internet technologies to collect additional information about users. For example, Continental Tours uses "cookies" to determine how users reach the Web site and to track general usage patterns once a user is on the Web site. This information is collected and analyzed in the aggregate in order to improve the function, content, overall appearance, and capability of the Website. "Cookies" are small pieces of information that are transferred by a website and stored by your web browser on your computer's hard drive. Most web browsers automatically accept cookies; however, you can always choose not to accept a cookie by changing your computer preferences to refuse cookies or to prompt you to accept each cookie, but doing so will limit the range of features available to you on the Web site. Although Continental Tours requires that your web browser accept cookies to access the Web site, Continental Tours does not store any PII in them.

You may receive emails from us about special promotions, surveys, contests, trip information, or other travel opportunities with Continental Tours. To assess the effectiveness of these emails, we may attach a web beacon that provides confirmation when you open an email from continentaltours.com. This only occurs if your computer supports such technology.

Continental Tours also collects certain technical information from your computer each time you request a page during a visit to continentaltours.com. This information is collected from your computer's web browser to enhance your experience on our Web site and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer website. In addition, authorized Continental Tours personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Continental Tours does use third-party advertising across the Internet. This advertising uses cookie and Web Beacon technology to measure and improve the effectiveness of these efforts. To make this happen, the advertising may use anonymous information about your visits to continentaltours.com and other Web sites including: date and time of a banner shown, the cookie and the first three octets of the IP address. No PII is collected and any information that IS gathered is used for online marketing purposes only.

HOW WE USE THE INFORMATION WE COLLECT AND WITH WHOM IT IS SHARED

When you make travel arrangements with Continental Tours and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), fulfil any customer service requests, and provide promotional or trip related information via email or direct mail. We do not share this information with outside parties except to the extent necessary to complete your order and fulfil your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.
In addition to processing, confirming and fulfilling the travel or other services you request, Continental Tours may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use PII to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, surveys, contests, trip information, or other travel opportunities from Continental Tours.

Security of Your Personal Information
The importance of security for all PII associated with our customers is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.

Third-Party Links
The Web site may contain links to web sites operated and maintained by third parties over whom we have no control. The information practices of those Web sites are not covered by this privacy policy. Any information you provide to third-party Web sites or that we provide in relation to travel reservations you made will be governed under the terms of each such Web site's privacy policy. Please note that when you click on one of these links, you are entering another Web site, and we have no responsibility or liability whatsoever for the content, actions, or policies of such third-party Web sites. We encourage you to read the privacy policies of all third-party Web sites that link to the Web site, because such privacy policies may be materially different from this privacy policy.

Other Information You Should Know
This Privacy Policy was revised and posted on continentaltours.com on January 20th, 2010. Continental Tours may, in its sole discretion, revise this privacy policy at any time and all such revisions shall be effective when posted, so be sure to check back periodically. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us.. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a prominent notice on our site. Use of the Website after such changes are posted, or as otherwise set forth in our email to you on this subject, shall constitute acceptance of such changes.
 


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